EXCHANGE & CANCELLATION POLICY
1. EXCHANGE POLICY (3-Day Window)
• We strictly follow an Exchange-Only Policy. We do not offer returns or monetary refunds for size changes, choice issues, or personal preference.
• Size Exchange: Must be requested within 3 days of delivery.
• A flat fee of ₹300 applies to cover reverse pickup and re-shipping.
• Items must be unused, unwashed, unaltered, and returned with all original tags intact.
2. DAMAGED OR INCORRECT PRODUCTS
• Any transit damage, manufacturing defect, or incorrect product must be reported within 48 hours of delivery.
• A continuous, unedited unboxing video from start to finish is mandatory to verify damage/defect claims.
• Upon verification, a fresh replacement will be dispatched at zero additional cost.
3. UNDELIVERED & RTO SHIPMENTS (Customer-Side Reasons)
If a prepaid shipment returns to us due to customer unavailability, incorrect address, or refusal at delivery:
• Refund to Original Source or Store Credit: Issued after deducting a 5% + applicable GST processing charge plus shipping charges of ₹200.
4. BANK / MONETARY REFUND RULES
Direct monetary refunds to your original payment source are strictly issued ONLY when the issue is from our end or delivery cannot be fulfilled:
The order cannot be delivered because the shipping pincode is non-serviceable by our courier partners (refunded after deducting shipping charges).
Verified accidental double payment for a single order (no deductions apply for duplicate payments).
The order is cancelled by Mizaz Jaipur due to internal operational issues.
(Note: No refunds are issued for customer-side size exchanges or personal preference).
📍 Dispatch & Exchange Warehouse:
Geeta Enterprises (Mizaz Jaipur)
Plot No. 4-5, 2nd Floor, Shop No. 54-59,
Printers Colony, Malpura Road,
Sanganer, Jaipur – 302029
💬 Customer Support:
• WhatsApp / Call: +91 9660054699
• Email: support@mizazjaipur.com
• Working Hours: Monday to Saturday (10:00 AM – 6:30 PM)